Use this guide for the entire first-unboxing and first-boot process. It helps you get set up correctly, solve simple problems quickly, and preserve the proof required for a valid dead-on-arrival claim.
Because TMD Consoles provides dead-on-arrival coverage only, clear unboxing video proof is required for a DOA claim. Begin recording while the package is still sealed and continue through the first setup and first power-on attempt whenever possible.
Before cutting tape or removing anything, look over the entire package. If the shipping carton has a crushed corner, puncture, tear, water damage, or other visible impact damage, make sure that damage is clearly visible in your video before opening the box.
Do not publish your shipping label publicly. The video is for purchase/DOA verification and should be sent privately to TMD Consoles if a claim is necessary.
Open the package on camera. Keep the console, packaging, accessories, power supply, cables, storage devices, and any included paperwork in view as much as possible. The goal is to create a clear record of the console's condition when it reached you.
Use the power supply and cables included with your order when applicable. Do not force connectors. If a plug does not fit easily, stop and verify that you are using the correct port and orientation.
Connect the correct power supply directly to a known-working wall outlet or reliable surge protector. Make sure every power connection is fully seated.
Connect HDMI directly from the console to the television or monitor for the first test. Avoid splitters, capture devices, receivers, converters, or HDMI switches during initial troubleshooting.
Connect only the accessories required for the first boot. Additional USB devices and optional accessories can be added after you confirm the console starts normally.
Once everything is connected, power on the display first and select the correct HDMI input. Then power on the console. Give the system a moment to complete its normal startup process.
Do not open the console. Start with simple external checks that cannot damage or alter the system.
A console can be powered on while the television is simply looking at the wrong input or the HDMI connection is not making proper contact. Try these checks before assuming the console is defective.
Do not repeatedly force an HDMI plug into a port. Bent or physically damaged ports caused after delivery are not a dead-on-arrival condition.
First verify that the console itself boots normally. Then troubleshoot accessories one at a time.
Your custom Xbox 360 may boot into a configured dashboard environment instead of behaving exactly like a completely stock system. Give the console time to complete its startup process.
The included microSD card is part of the configured environment. Keep the card installed unless you are following instructions that specifically require removing it.
If you purchased a storage product, verify the physical connection first. Do not immediately initialize, erase, format, or repartition a drive because a computer prompts you to do so.
Stop troubleshooting before doing anything invasive. A dead-on-arrival claim is for a product that arrived unable to perform its basic intended startup/operation at the time of delivery. The claim must be supported by the required unboxing evidence.
Do not ship the console back on your own. Wait until TMD Consoles reviews the claim and provides written return instructions if the claim qualifies.
Contact TMD Consoles About an OrderAll sales are final, and DOA coverage is limited to the condition of the product when delivered. Problems caused after delivery are not covered as a dead-on-arrival condition.
The more clearly you describe the problem, the faster we can understand what you are seeing.
Confirm that your console powers on, displays video, recognizes the included hardware, and operates normally before changing files, settings, storage, wiring, or system software. If something appears wrong on arrival, document it first and contact TMD Consoles before making changes.